Archive for the 'communication' Category

Jun232008

Tuesday Top 5: 5 Reasons to Ditch Your Blackberry

Warning: this post is written by a recovering crackberry addict.

I knew things were bad when I was in Las Vegas last summer and my friend was getting stitches in the emergency room (don’t ask!) and I was furiously typing emails and instant messages, oblivious to nearly everything going on around me (including my good buddy’s agony).

In the maddeningly fast paced world of global business, “on demand” has gone from being a tagline from an old IBM commercial to a mantra throughout all rank and file in the business world. I think entry-level college grads are even being given Blackberry’s as some kind of cruel, “thrown to the wolves” corporate initiation so that they can be pawns to their new bosses sadistic Sunday afternoon work whims.

My friends at Research in Motion (RIMM) are going to be gunning for me now (I’ll split the price on my head with somebody).

crackberry

“Crackberry’s” and their ilk, epitomize the perverse notion that we can make everybody happy all the time. The novelty effect is huge (did anybody ever get more done with “daytimers” or Palm Pilots?). At any rate, here are five reasons that I have come up with to help show you the light in ditching your Blackberry and the entire business paradigm they represent.

1. Your productivity will improve

“On Demand” business just doesn’t work for entrepreneurs. If you work for Big Blue, than so be it - bind yourself to the corporate leash. But, if you are an entrepreneur or small business owner, take it from me, the more you condition your customers/clients, suppliers, employees, shareholders, etc. to expect instant results from you - the moment you fail do deliver that instant gratification will mark the beginning of your fall from grace.

There is a mistaken notion in today’s business climate that instant service = good service. This is not necessarily the case. Often, if you have more time to think about a problem or situation, you can put together a better, more thought out response that will end up making you more money.

2. You will see some of your sanity come back

If you’ve ever heard of the stories of wives divorcing their husbands or relationships going into counseling because of crackberry addiction, they are probably all true. Rarely have I seen someone who owned a crackberry who had a good sense of balance (or even a sense of self about them).

When you are constantly ‘at the office,’ the lines between work, family and fun begin to blur. You are always at the office, even if it’s 10:30 on a Tuesday night or 7:30 on a Saturday morning. Not knowing where work ends and where you begin will slowly turn you upside down and inside out.

3. Your thumbs will feel a lot better

Although you may burn a few extra calories as you furiously scroll and type, your thumbs will be glad you saved them the numbing feeling of keying endless emails (who really reads them anyway?)

4. You will definitely look better

The crackberry as a fashion statement is a non-starter. Always has been. Always will be. Men shouldn’t accessorize in the first place, but when you throw the leather crackberry holster in with the business casual ensemble you just look like a guy straight out of ‘geek-fest’ magazine.

**For those of you crackberry heads out there, stop thinking you look important by having your crackberry buzz 50 times with incoming messages during a meeting and then furiously scrolling and glaring at it after the meeting lets out–spare me!!!**

5. Your business will likely improve

This one is from personal experience. When you stop thinking ‘instant response’ and instead think “quality response” you will see your level of customer satisfaction increase significantly. I am now better able to handle client responses in a thorough manner while at the same time being much more productive (getting more done in far less time) than when I was hooked on crackberry.

**Bonus** 6 - Your cell phone bill will decrease

Since we should try to look at all angles, I guess this one should have made the cut for the Top 5, but I didn’t like it as much as the other ones, so I added it here as a bonus. This one is really a no-brainer, because crackberry service puts additional cost on your monthly service plan and also puts you out the higher fees for purchasing the device.

Ahh…now, there it is…I feel much better. It’s theraputic to get things out in the open. As I turn around I am looking to be doused with ‘hater-ade’ like John Madden after a Super Bowl Victory. Let the debating begin and the comments reign in - I am ready.

(Just don’t offer me a free dose of crackberry)

Jun182008

The Power of Doing

The first few years after I graduated high school and first started college, I competed in the sport of Olympic Weightlifting (sorry no pics right now). I did reasonably well and found a coach to work with me in preparing for meets and national level championships. One day, my comrades and I were training about 5 weeks ahead of an important meet - it was a particularly long and difficult training session. We were discussing various things between sets (girls, college classes, girls, etc.) when I loudly proclaimed to one of my training partners that I was going to lift 160 kilos at the upcoming meet.

Upon hearing this, my coach suddenly stopped what he was doing, creaked his neck around and gave me an odd look. He turned around and walked briskly over to where we were standing. Puzzled, I looked at my friend for any idea of what was going on, but he returned an equally puzzled look. Coach stopped in front of us and looked at us both intensely but didn’t say anything - it was one of those uncomfortable silent moments where you dare not speak first.

Finally, coach looked me in the eye and said:

“don’t ever talk about what you are going to do”

I blinked back an acknowledgment that I had heard him and he walked back to helping another lifter. For the rest of the day we trained in silence, methodically performing the rest of our exercises. I reflected on what my coach had said that night and on many different nights since then. Looking back on that day, I don’t think that my weightlifting coach was auditioning for a philosophy professorship, but the words: “don’t ever talk about what you are going to do” have had a sizable impact on me at various times.

You can interpret “don’t ever talk about what you are going to do” in several ways. Here is what I usually come up with:

  • don’t jinx yourself (ha!)
  • don’t trash talk
  • don’t brag
  • don’t reveal your intentions
  • be “in the moment”
  • talk is cheap
  • actions mean everything

Perhaps I could mash all these things up and come up with something really profound…

What my coach said soft of flies in face about what I had been taught about goal setting, you know, where you are supposed to boldly tell everyone you know what your goals are. However, I think there is something more powerful in the works here.

You see, I think when we talk about what we are going to do, it’s a way of programming your mind. Words are very powerful and can indeed manifest themselves in your life. However, most people (virtually all) are not careful with the words they use and how and when they say things. In addition, most people don’t think through what they are going to say (even if it is a goal, they haven’t even thought through that) to make it adhesive at all in their own minds. Simply blurting out things, no matter how profound or substantive we think they are, usually just pollutes the air.

Here is the other aspect: actions are all that count. In the court of life, the only thing that matters is what you do. What you say may offend or make people happy temporarily, but your actions will be the lasting impression and feeling they have. In this light, I have added the old Nike commercial tag line as an ad-lib to my weightlifting coaches saying:

“don’t talk about what you are going to do - just do it”

Jun72008

Ok, Stop Talking

shark

Zig Ziglar, one of the world’s foremost motivational speakers, likes to say;

“God gave you two ears and one mouth for a reason

The reason is that you should listen twice as much as you talk. But, how many people actually do this?

I am routinely astounded when I am talking to somebody and it is blatantly obvious that they are not even close to listening to a word I say because they are so intensely focused on what they are going to say next. Have you ever had a conversation like this? Where the other person doesn’t appear to be listening to a word you are saying? I have been both a victim and a perpetrator of this crime (rest assured, this is an area of continuous self improvement for me - honest!)

Most people don’t understand how powerful words are. When you speak something, you are giving life to whatever you are speaking on or about. Your brain makes a connection when words crystallize into verbal noises deciphered by your eardrums.

If you are having a problem in your business (or your life for that matter), chances are it is because you aren’t listening and you are talking too much.

When I was running my first business, a vending machine company, I remember working on signing up a new account. I said and did all the right things to win this guy over. He had already said ‘yes’ but we hadn’t signed any paperwork yet. I figured it was in the bag. After a while, we stood around the front desk of his hotel talking. Naturally, I felt that I had to keep making him feel good about selecting my company for his vending machine needs. I continued to tell him what great service we had, how we would not let him down, how our product was always fresh and so on. Basically, having diarrhea of the mouth.

I noticed his mood start to change after a while. What was once a good rapport was quickly deteriorating. He started to not say a whole lot back when I would say something. “Did I offend this guy?” I thought to myself. Time seemed to drag on indefinitely and I finally got around to getting the contract out and asking him to review and sign it. He looked at it for a second and then said that he would have to review this and get back to me and that he would call me. I knew what this meant right away; no new account. He had effectively killed it. Why: because I could not SHUT UP, I talked myself right out of the sale.

Have you ever talked yourself out of a sale? Have you ever had something you wanted in your hands only to have your mouth ruin it? Maybe it wasn’t to place vending machines in a hotel, but it could be something else: going for a promotion, getting a date, getting a new customer? My guess is that this has happened to you, whether you realize it or not.

Death and life are in the power of the tongue: and they that love it shall eat the fruit thereof.

-Proverbs 18:21