Tag Archive for 'outsourcing'

Mar132008

30 Second Thursdays - Volume 9 - Take a Step Back if You Can’t See the Forest Through the Trees

This week brought back to striking reality for me why it’s so important for us to focus on the big picture all the time. It’s important to keep things in perspective and have your goals in clear focus. If you don’t, you simply won’t get anything done of long term consequence.

Recently, I have been preparing for a workshop we are hosting this coming Saturday. When you are singularly focused on a goal, it’s easy to let all of the small, ultimately inconsequential things bounce right off you. To have the success you desire, your prescription of focus must come with a set of blinders.

For this week’s 30 Second Thursday (shot during a break in the action at command central) I go into this a little bit more.

Mar52008

Tuesday Top 5: 5 Reasons People Don’t Delegate (and why it hurts them)

Sorry for the belated Top 5.  I was in the middle of drafting this post yesterday when something important pulled me away from my computer and, lo and behold, Wednesday was upon me!

Most of you know that I preach “do what you do best and outsource the rest.” A lot of people understand this and believe it. However, putting this into action, that is, focusing on what drives the true results (e.g. profits) in your business and delegating everything else to 3rd party service providers seems to cause a big disconnect with most small business owners and entrepreneurs.

If you cannot delegate, your business growth will be limited.  Maybe not now, but at some point in the future you will find yourself spinning your wheels.

In this spirit, the Tuesday Top 5 for this week highlights the reasons I have found for why people can’t/won’t delegate. My hope is that you might notice a few of these traits in yourself and take necessary remedial actions.

1. Control Freak-ism

You know this when you see it. This occurs when people absolutely have to be the proverbial chief cook and bottle washer in their business.  This has been expounded upon by countless gurus (think E-myth by Michael Gerber) but it is still a defining characteristic for the American small business owner.

If you always think that you can “do it better yourself,” “nobody can do it better” or “good help is hard to find” you may fall into the category of control freakism.
2. Communication Deficiency

Effective communication (I discussed this in last week’s 30 second Thursday) is a huge reason that people don’t delegate.  For someone to do something for you, they have to know what needs to be done.  If you can’t tell them what needs to be done, or what you want to be done, then it won’t get done.  Herein lies the problem:  Being able to clearly communicate priorities, tasks, processes, what decisions need to be made independently and how problems should be troubleshooted.

If you cannot pour out of your head what you want and how you want it done, you may be hitting communication roadblocks that will prevent you from getting to the next level.

3. Process Breakdown

Not having well documented processes and/or methods for performing tasks in your business will prevent you from being able to delegate and/or outsource these functions.  This is one of the biggest stumbling blocks that I see entrepreneurs trip over.  Many people get caught up in thinking that they need to develop complex flow charts and manuals in order to have effective processes.   However, I think that having a document with bullet points or numbered steps and checklists can be just as effective.

4. People/Vendor Selection

If you have been burned at all by a bad hiring of vendor selection decision, you can quickly develop an aversion to letting other people handle business tasks that are important.  Trust is important in any business relationship, whether you are delegating inside or outside your business.

I encourage everyone to carefully evaluate outsourcing providers before engaging in long term relationships.  The same should be true with employees (think 90 day probationary period).  The ultimate solution to this is to make your processes system dependent, so that you can plug in vendors or employees.  This will help mitigate (but not eliminate) your people risk.  The bottom line is that there are going to be people and vendor problems in your business, the only question is how well you can deal with it and not let it divert your focus.

5. Laziness

This one shouldn’t surprise you. How many people do you know that say things like: “nah…I’ll just take care of it myself.”  This boils down to mental laziness, and reverts back to “control freakism” in a way.  If you are mentally lazy, you won’t take the time to document what you do, what you want done, how you want it done and how you will measure success or failure.  It’s much easier, at first, to say “I’ll just do it” instead of creating a system that allows you to delegate the task to someone else so that you can focus on your core business and enjoying life.

Well, there we have it.  I hope that you can take these things to heart and evaluate them against your own practices.  Incremental improvements can add up quickly.  Make sure you stay a step ahead of your competitors and add more value to you customers by focusing on what you do best and outsourcing the rest!

Feb282008

30 Second Thursdays - Volume 7 - Communication and Delegation

If you want to take your business to the next level - outsourcing more and more and working less to make more money - than you need to become progressively more efficient and effective at communicating.

One of my mentors once told me that: “most problems in the world are problems of information or communication.”

Here is this week’s 30 Second Thursday with more to say on this subject:

Feb142008

30 Second Thursdays - Volume 6 - Look at Your Own Backyard for Providers - You May Be Surprised

There is a world full of great outsourcing service providers to help you take your business to the next level. That world includes freelancers right here in the USA. When most people think of outsourcing, they think of rooms full of brand new graduates from colleges in India or a machine shop in China.

The truth is that there is a TON of outsourcing activity going on with freelance service providers in your own backyard as well. There can be advantages to working with someone domestic, particularly on creative projects (graphic, movie, industrial design).

As long as you focus on finding the BEST provider for your needs, you will be clear on your way to more vacations (or mini-retirements) in no time.

Here is this week’s 30 Second Thursday spot to help me illustrate this point a little bit better:

Feb72008

30 Second Thursdays - Volume 5 - Don’t Always Focus on Cost

Outsourcing your non-core functions, tasks and processes will take your business to new heights. However, far too many people are focused on price alone when choosing a provider. I think this stems from unrealistic (read: unsustainable) price quotes from hungry providers and an overall lack of knowledge of what you REALLY need in an outsourcing partner.

When choosing an outsourcing service provider, take this week’s 30 Second Thursday message into consideration.

Jan262008

Put Your Business on Autopilot and Enjoy Life

Coming from Michigan (a GREAT state, but just a little bit cold this time of year!), let me tell you how great it is to wake up to sunshine and palm trees.  I have been in Miami for the past few days, working a little and playing A LOT.  You see, one of the mantra’s that I live my life by is: “work hard, play hard.”  

Life is just too short to not enjoy the small things.Building a business that relies heavily on turn-key systems and outsourcing non-core functions has a huge upside: it allows you to be anywhere whenever you want!   

Here are some pics of me enjoying an escape from the Michigan cold and snow and having a good time in Miami.  

Adam - Living it up 

Who says you can’t have what you want in life?!   

Adam and Rebecca

My lovely wife, Rebecca and yours truly. 

Also, my latest podcast is available HERE.  You can listen to it live on the internet or save the file and drop it into your favorite mp3 player or burn it to CD.  

If you want to start building a business that works without you; a business that you can set on autopilot, then this podcast is a must listen for you.  Please send me your feedback.   

Jan102008

30 Second Thursdays - Clear, Concise Info in Small Bites

Jan32008

China - The Dragon is Fully Awake (and breathing fire on your business)

dragon

For those of you out there that are doing business with or in China in some capacity,  this post might seem old hat to you.  For those of you that have heard and read about the growing Chinese economic juggernaut, I hope I can open your eyes and make you believe in the African proverb about the lion and the gazelle:

Every morning in Africa, a gazelle awakens.  He has only one thought on his mind: To be faster than the fastest lion.  If he cannot, he will be eaten.

gazelle

Every morning in Africa, a lion awakens.  He has only one thought on his mind: To be faster than the slowest gazelle.  If he cannot, he will starve.

lion

Whether you choose to be a gazelle or a lion is of no consequence.  The only thing that matters is that, when the sun comes up, you better start running.

I am not trying to instill fear, anxiety or trepidation into anyone.  My hope to simply to show you what is happening so that you can take advantage of it in your business and professional life.

I read a story in this months issue of Inc magazine about the Chinese entrepreneur behind the websites Alibaba and Taobao (Chinese E-bay like site).  His name is Jack Ma.

A particularly interesting piece of the article read as follows:

When I was 12 years old, I got interested in learning English.  I rode my bike for 40 minutes every morning, rain or snow, for eight years to a hotel near the city of Hangzhou’s West Lake district, about 100 miles southwest of Shanghai.  China was opening up, and a lot of foreign tourists were there.  I showed them around as a free guide and practiced my English.  Those eight years deeply changed me.  I started to become more globalized than most Chinese.  What I learned from my teachers and books was different from what the foreign visitor told us.”

What I find amazing about this story is the outright hunger and quest for knowledge and personal improvement that Jack Ma exhibited at such a young age.   Can anybody out there think of any American kids they know, at 12 years old, with the same hunger and drive?  Think about the millions of Jack Ma’s in China right now, hungry to learn, grow and improve.  Jack Ma is now one of the wealthiest entrepreneurs in China.  Many are joining his rank every day.

Does this put us, as enterprising Americans at a competitive disadvantage? Maybe.  Should we run in fear of China?  No.

American business owners should take any feelings of fear, anxiety and uncertainty and turn them into a fire to push themselves to the next level.  We should be increasingly motivated by the fact that there are other horses in the race toward higher standards of living.  It is only when we are truly pushed to our limits that we can be our very best.  Would Magic Johnson and Larry Bird have been as great if they weren’t competing against each other?  I would hazard to guess that they would not have been.

I see too many American business owners playing possum, hoping the Chinese economic dragon does not burn or step on them.   Deep down these business owners know that it is no way to build a real business, but they are stuck in limbo, paralyzed by indecision and fear. 

The way to cure fear is ACTION.  The way to cure inaction is ACTION. 

Remember:  when the sun comes up, you better start running!

sunrise1

Jan12008

Tuesday Top 5: Top 5 Productivity Killers You Need to Neutralize for 2008

Just like weeds that pop up in your driveway or on your sidewalk, productivity killers will creep up on you in your business and professional life.  In my ongoing quest to be come ever more productive, I want to share 5 of the biggest productivity killers that I am going to be on the lookout for in 2008. 

 1. Email Madness

How many email addicts are out there?  I freely admit to being a reformed email addicts.  I went cold turkey a few weeks ago and I am now checking and responding to email only twice daily.  I admit to having an the equivalent to an ‘intervention’ done to me by my wife in this regard.  She basically shoved Tim Ferriss’ book The Four Hour Workweek at me and told me that I absolutely HAD to read it.  Right she was.

email

 I cannot express enough how eliminating email addiction as improved my productivity.  I was constantly checking and re-checking my Outlook for the latest and greatest: questions that I needed to address, people I needed to contact.  I recall doing a time analysis on myself and found that I was spending about 2.5 hours per day in Outlook.  In addition, this constant email checking was interrupting innumerable other tasks that I needed to get done.

The fact of the matter was, for me, that most of the email I got was not truly urgent and thus did not require my immediate attention.  Once you rationalize in your mind that things are not truly urgent, it become easier to put them on the back burner and attend to other tasks without undue stress or paranoia.

2. Telephone madness

 How many of you answer your cell phone within the first ring?  Do you get upset that you have missed calls when you get out of a meeting?  Do you feel a compulsion to check voicemail the first instant you see that blinking light?  If you answered ‘yes’ to any of these questions (please, be honest with yourself), than you might be suffering from this productivity killer. 

The telephone madness productivity killer goes much along the same lines as email madness.  Most people simply don’t get that many urgent phone calls that require their immediate attention.  Cell phones and other telecommunications have made phone calls as easy as breathing oxygen.  Just ask yourself if the call is really urgent - does it require your immediate attention?  If you are honest with yourself, you may realize that more often than not the answer is ‘no’.

phone

By now,  I hope you are seeing the main theme of this post, which is to try to highlight for you that you must start thinking about structuring your day and your business life so that you aren’t always feeling like you are putting out fires and running around like a chicken with its head cut off.

 3. Administrative Madness (aka the Great Paper Chase)

paper

If you were to analyze your day, minute by minute, how much ow it would you say is spent on matters and tasks that have little or no consequence to your bottom line?  Entrepreneurs are some of the absolute worst offenders when it comes to this productivity killer.  The Great Paper chase takes on many forms, including (but not limited to): payroll and benefits administration, filing and organizing, bookkeeping, bill payment, scheduling, order fulfillment, etc.

It is easy to get caught up in doing these things.  You figure: “I might as well do it because nobody else can do it better,” or “nobody cares enough to get this stuff done correctly and on time.”  If this is the case for you, (it was for me for many years) than I want you to try and experiment.  For just one week, delegate one task.  It could be anything, like preparing a newsletter, updating a website or putting together a brochure.  Before you delegate your chosen task, make a punch list of everything you do when you perform the task.  Choose someone reasonably competent.  You can find great providers on websites like Guru or Elance.  The small delegation of this task should only cost you a few bucks, and it will give you tremendous insights on how you review the work you do versus the work other people do for you, in terms of quality, timing and productivity.  You may think that I am making an overly simplistic experiment, but the best business practice to live by is the KISS principle (Keep It Simple Stupid).

 The only way to focus on what really  matter to your bottom line is to eliminate the time you spend on that which doesn’t.

4. Internet Madness

This productivity killer was one of the most difficult (and still is) for me to manage.  I am an information junkie - especially on topics such as contemporary business, politics and anything involving the Green Bay Packers.  It is hard to resist the urge to read blogs like crazy, cruise Yahoo! Finance for the latest and greatest or head over to Digg to find out what’s going on.  However, I have found that budgeting 45 minutes maximum out of each day for information inhalation is plenty.  If you give yourself a limited time and a deadline, it will prevent you from slipping into the internet abyss.

www

5. Mealtime Madness

As the saying goes: “if I had a nickel for every time…”.  Well, if I had a nickel for every ‘business lunch’ that I have had that turned out to be a waste of time, I would be rich.  Some of you might point a finger at me and suggest that I chose my foodmates with greater care.  But, let’s be honest: we all do it. 

food1

Plain and simple, you should be setting up and going to business meals for two main reasons: to gain or cultivate new clients/customers/key suppliers/financiers or to celebrate business victories.  There simply is no other reason to kill 2.5 hours out of a day.  I can’t count how many business people and professionals that I know that spend about 2o hours a week having meals and coffee with people and not getting much of anything out of it.  Be selective and make sure you eat at places where the food is good in case the company is not!

Take some time to digest the first Top 5 of 2008 with the rest of your New Year’s feast.  Make 2008 the most you can by being as productive as you can.  The one thing that everyone on earth has equally is 24 hours in a day.

Dec292007

Am I Un-American? - You Decide 2008

American Flag

Is outsourcing un-American?

 

I can’t tell you how often I have been told that I am being “un-American” for advocating outsourcing as a means of dramatically increasing productivity and profitability.  I advocate this, in particular, for American entrepreneurs and small business owners.  So, going into 2008, I would like to set the record straight (look for my rap album to hit stores near you soon).

 

I have been charged with several counts of being “un-American”:

 

Count 1: Helping American business owners become more competitive on a national and global scale

 

Count 2: Bridging the information and cultural gap between the U.S. and rising global economic powers

 

Count 3: Encouraging American small businesses to outsource to American freelance service providers as well as to foreign companies

 

Count 4: Showing Amercian small businesses how to hire moreAmerican workers by utilizing outsourcing

 

Count 5: Helping American small business owners and entrepreneurs to spend more time with their families and enjoy life more

Gavel

 

To all of the above counts on the charge of being “Un-American” - I plead GUILTY AS CHARGED.

 

There it is.  I had admitted my guilt in helping American businesses and doing my part to ensure that America continues to be a global economic power to that future generations of Americans can live progressively higher standards of living (I do want my kids to be better off than me - guilty again).

 

Now, let’s start 2008 off on the right foot…by being thankful that America is one of the best places to do business and, that 2008 is the best year in the history of mankind to be in business.

 

To all of my readers: I pledge to bring you more thought provoking and hard-hitting information than ever before in 2008.  So, strap yourselves in…it’s going to be a wild ride!

 

  

Roller Coaster